Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and Djarum4D ("the Company", "we", "us", "our"), governing your access to and use of the Djarum4D website located at https://djarum4d.cam and all associated gaming products, services, features, and content (collectively, the "Platform").

By registering an account, accessing the Platform, or placing any wager through Djarum4D, you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms in their entirety, including any documents incorporated herein by reference, such as our Privacy Policy and Responsible Gambling Policy.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account. Continued use of the Platform after any amendments to these Terms constitutes your acceptance of the revised Terms.

For the purposes of these Terms, the following defined terms shall have the meanings set out below:

• "Account" — the personal registered account created by a Player on the Platform, through which all gaming activity and financial transactions are conducted.
• "Balance" — the total funds held in a Player's Account wallet at any given time, including real-money funds and any applicable bonus funds held separately.
• "Bonus Funds" — promotional credits granted to a Player's Account subject to specific wagering requirements, terms, and conditions as stated at the time of grant.
• "KYC" — Know Your Customer; the identity and document verification process required by the Company before processing withdrawals or as otherwise required under anti-money laundering obligations.
• "Platform" — the Djarum4D website, including all gaming products (casino, sports betting, lottery, arcade), payment infrastructure, account management tools, and support services.
• "Wagering Requirement" — the number of times a Player must wager a bonus amount (or deposit plus bonus amount) before the resulting winings may be withdrawn, expressed as a multiplier (e.g., 30x).
• "Eligible Jurisdiction" — any jurisdiction from which access to and participation in the Platform is not prohibited by applicable local laws and from which the Company accepts registrations.
• "MYR" or "RM" — Malaysian Ringgit, the default display currency for Malaysian players on the Platform, though other currencies may also be available.

To be eligible to register and maintain an Account on Djarum4D, you must satisfy all of the following criteria at the time of registration and at all times thereafter:

• You are at least 21 years of age. Djarum4D strictly enforces a minimum age of 21 for all gaming activities on the Platform. Registration by individuals under the age of 21 is absolutely prohibited.
• You are accessing the Platform from a jurisdiction where online gambling is not expressly prohibited by applicable legislation or regulatory instrument.
• You are registering and playing on your own behalf as an individual, and not as an agent, nominee, or representative of any third party.
• You are not currently subject to a self-exclusion order from Djarum4D or any affiliated platform.
• You have not previously had an Account terminated by the Company for breach of these Terms.
• You are not an employee, director, contractor, agent, or immediate family member of an employee or director of Djarum4D or any of its affiliated entities, game providers, or payment processors.
• You possess the legal capacity to enter into binding contracts under the laws applicable to you.

Each individual is permitted to register and maintain onlyone (1) Account on the Platform at any given time. The creation of multiple accounts by the same individual (whether using different names, email addresses, device identifiers, or payment methods) is strictly prohibited and constitutes a material breach of these Terms.

4.1 Registration Information

You are required to provide accurate, complete, and current information during the registration process, including your full legal name, date of birth, residential address, email address, and phone number. You agree to promptly update your Account information whenever any of these details change.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials. You agree to:

• Use a strong, unique password that you do not use for any other online service.
• Enable two-factor authentication (2FA) where available.
• Immediately notify our support team if you suspect any unauthorised access to your Account.
• Not share your login credentials with any other person under any circumstances.

The Company shall not be liable for any losses arising from unauthorised Account access that results from your failure to maintain reasonable security measures.

4.3 Account Currency

Malaysian players' Accounts are denominated in MYR (Malaysian Ringgit) by default. The applicable currency is set at the time of registration and cannot be changed thereafter. All deposits, wagers, winings, bonuses, and withdrawals will be calculated and recorded in the Account currency.

Djarum4D operates under an international licensing framework and is committed to anti-money laundering (AML) and counter-financing of terrorism (CFT) compliance. As a condition of using the Platform, all Players are required to complete identity verification before their first withdrawal is processed.

5.1 Required Documents

Standard KYC documentation includes, but may not be limited to:

• A clear, legible colour photograph of a valid government-issued photo identification document. For Malaysian players, this is typically your MyKad (Malaysian National Identity Card), Malaysian passport, or equivalent.
• Proof of residential address (utility bill, bank statement, or official correspondence dated within the past 90 days).
• Proof of ownership of any payment method used to deposit, including screenshots of e-wallet accounts (Touch 'n Go eWallet, Boost, GrabPay) or bank account statements (Maybank, CIMB, Public Bank, Hong Leong) where requested.
• A selfie or live photo holding your identity document, as requested by our verification team.

5.2 Enhanced Due Diligence

The Company reserves the right to request additional documentation at any stage — including enhanced due diligence for high-value transactions or where account activity patterns trigger internal risk assessment protocols. Players are obligated to cooperate fully with such requests.

Djarum4D accepts deposits via a range of Malaysian payment methods, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX bank transfer, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, and USDT TRC20 (cryptocurrency). Accepted methods are displayed on the deposit page at the time of transaction and may change without prior notice.

6.1 Deposit Limits

Minimum and maximum deposit amounts vary by payment method. As a general guide, e-wallet deposits (Touch 'n Go eWallet, Boost, GrabPay) carry a minimum of RM30 and a maximum of RM10,000–RM30,000 per transaction, depending on the method. Bank transfers and DuitNow support higher maximum limits up to RM500,000 per transaction. Please refer to the live deposit page for current limits applicable to your chosen method.

6.2 Player-Owned Payment Methods

All payment methods used to deposit must be registered in the same name as the Djarum4D Account. Third-party deposits — where the payment method is registered to a person other than the Account holder — are strictly prohibited. The Company reserves the right to return funds and suspend accounts where third-party payment is suspected.

6.3 Deposit Processing

E-wallet deposits (Touch 'n Go eWallet, Boost, GrabPay DuitNow) are credited to your Account balance typically within seconds of confirmation. Bank transfers via FPX typically take 5–15 minutes. Cryptocurrency deposits (USDT TRC20) are credited after the requisite number of blockchain network confirmations, which typically takes 15–30 minutes.

Players may request withdrawal of real-money funds from their Account balance, subject to the conditions set out in this clause. Withdrawals are processed only to payment methods that have been previously used for deposit and are registered in the Account holder's name.

7.1 Withdrawal Conditions

• KYC verification must be fully completed and approved prior to any withdrawal being processed.
• All applicable wagering requirements on any bonus funds received must be satisfied before winings derived from bonus play may be withdrawn.
• The requested withdrawal amount must not exceed applicable daily, weekly, or monthly withdrawal limits as set for your Account tier.
• Your Account must be in good standing — free of any pending disputes, investigations, or fraud flags.

7.2 Processing Times

Djarum4D targets the following indicative processing timeframes. These are targets, not guarantees, and may be extended during periods of high volume or where additional verification is required:

• E-walets (Touch 'n Go eWallet, Boost, GrabPay): 5–15 minutes
• DuitNow instant transfer: 5–15 minutes
• Bank transfer (Maybank, CIMB, Public Bank, Hong Leong): 15–60 minutes
• Cryptocurrency (USDT TRC20): 30–60 minutes (subject to network congestion)

7.3 Withdrawal Refusal

The Company reserves the right to refuse or delay a withdrawal request pending completion of verification, investigation of suspected fraud, or where the withdrawal would violate applicable AML obligations. In such cases, the Player will be notified within a reasonable timeframe.

From time to time, Djarum4D may offer bonuses, free credits, cashback, reload bonuses, referal rewards, VIP tier benefits, and other promotional incentives ("Promotions") to Players. Each Promotion is subject to specific terms stated at the time of the offer, which take precedence over this general clause where they differ.

8.1 General Bonus Rules

• Bonuses are credited as Bonus Funds and held separately from real-money balance until wagering requirements are fully met.
• Wagering requirements are calculated as a multiplier applied to the bonus amount (e.g., a 30x requirement on a RM100 bonus requiresRM3,000 in qualifying wagers before withdrawal).
• Not all game types contribute equally toward wagering requirements. Slots typically contribute100%; live casino games may contribute at a reduced rate; sports betting contribution rates are stated in the specific promotion terms.
• Bonuses claimed using multiple accounts, fraudulent payment methods, or in breach of any eligibility criteria will be voided without notice and any associated winings forfeited.
• The Company reserves the right to modify, suspend, or terminate any Promotion at any time, including prior to the stated end date, with reasonable notice where possible.

8.2 VIP Programme

Djarum4D operates a 6-tier VIP loyalty programme (Bronze, Silver, Gold, Platinum, Diamond, Royal Black Diamond). Tier advancement is based on monthly wagering turnover. VIP cashback, personal account managers, and other tier benefits are described on the VIP Programme page and are subject to change at the Company's discretion.

All wagers placed through the Djarum4D sportsbook, live casino, slots, lottery, and arcade products are subject to the applicable game-specific rules published on the Platform. The following general rules apply across all product categories:

• Bets are only accepted when confirmed by the Platform. A bet that is accepted and assigned reference number is binding on both parties.
• In the event of a technical fault, communication failure, or software error during a game or bet placement, the Company reserves the right to void the affected round or bet. The Player will be refunded the stake amount for any voided wager.
• Minimum and maximum stake limits apply per product and per market. These limits are displayed at the point of bet placement.
• For sports betting, all results are determined by the official result as confirmed by the relevant governing body (e.g., Football Association of Malaysia for Liga Super Malaysia, Premier League for EPL). Settlement is based on the final result at the conclusion of 90 minutes regular time plus injury time, unless otherwise stated.
• Mix Parlay bets require all selections to win for the parlay to be settled as a win. A single voided selection is typically treated as a non-runner and the parlay is recalculated accordingly, subject to specific product rules.
• The Company reserves the right to limit stake amounts for any Player or on any specific market at its discretion, without obligation to provide a reason.

The following conduct is strictly prohibited on the Djarum4D Platform and constitutes a material breach of these Terms:

• Creating or operating more than one Account (multi-accounting), including through associates, nominees, or synthetic identities.
• Engaging in any form of fraud, including identity fraud, payment fraud, chargeback fraud, or the use of stolen payment credentials.
• Coluding with other Players in any casino game or sports betting market to gain an unfair advantage.
• Using any software, bot, script, algorithm, or automated process to place wagers, exploit game outcomes, or manipulate the Platform in any way.
• Exploiting errors, software bugs, or miscalculated odds. Any winings resulting from a verifiable error will be void and any associated withdrawal request refused.
• Engaging in arbitrage betting or matched betting strategies using Djarum4D bonus funds.
• Money laundering or using the Platform to facilitate any activity that would constitute a criminal offence under applicable law.
• Providing false information during registration or KYC verification.
• Accessing the Platform in any jurisdiction where doing so is prohibited by applicable law.

All content on the Djarum4D Platform — including but not limited to the website design, graphics, logos, game interfaces, text, audio, video, software code, and trade marks — is the property of Djarum4D or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes only. You may not:

• Copy, reproduce, or distribute any content from the Platform without prior written consent from Company.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to extract source code from any software forming part of the Platform.
• Use Djarum4D trade marks, logos, or brand identifiers in any manner that implies endorsement or affiliation without express written authorisation.
• Frame or mirror any part of the Platform on any other website or service without the Company's prior written consent.

To the maximum extent permitted by applicable law, Djarum4D, its directors, officers, employees, agents, and affiliated entities shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from or in connection with your use of the Platform, including but not limited to:

• Loss of profits, winings, or anticipated savings.
• Loss arising from technical failures, service interruptions, or connectivity issues outside the Company's reasonable control.
• Decisions or actions taken in reliance on information provided on the Platform.
• Unauthorised access to your Account resulting from your failure to maintain adequate security over your login credentials.
• Any loss or damage arising from a Player's failure to comply with these Terms.

Where liability cannot be excluded by law, our total aggregate liability to you in respect of any claim shall not exceed the total amount deposited by you to your Account in the 30-day period immediately preceding the event giving rise to the claim.

Djarum4D is committed to promoting responsible gambling and providing a safe gaming environment. We offer the following tools and measures to support Players in maintaining healthy gambling habits:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps through their Account dashboard. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Players may define maximum loss thresholds per session, per day, or per week.
• Cooling-Off Periods: Players may suspend their Account for a defined period (24 hours to 6 weeks) during which no login or wagering activity is possible.
• Self-Exclusion: Players may request permanent or long-term self-exclusion from the Platform by contacting our support team. Self-exclusion is processed without penalty and is irreversible for the stated duration.
• Reality Check Notifications: Timed pop-up reminders can be configured to alert Players to the duration of their current gaming session.

The Platform is strictly for individuals aged21 and above. If you are concerned about a minor accessing gambling services, please utilise parental control software appropriate for your device and network.

For more information about our responsible gambling policies and tools, please visit our dedicated Responsible Gambling page.

The Company reserves the right to suspend, restrict, or terminate any Player Account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms.
• Providing false, inaccurate, or misleading information during registration or verification.
• Failure to complete KYC verification within a reasonable timeframe of being requested to do so.
• Suspected involvement in fraud, money laundering, collusion, or other prohibited conduct.
• Regulatory, legal, or compliance requirements necessitating Account closure.
• Player-initiated self-exclusion or responsible gambling request.

Upon termination for cause, the Company may forfeit any Account balance. Upon termination without cause (e.g., the Company ceasing operations in a given market), all verified real-money balances will be returned to the Player via the same payment method used for the most recent deposit, subject to completed KYC.

Players may voluntarily close their Account at any time by contacting our support team. Voluntary closure does not entitle the Player to a refund of any losses incurred during their account lifetime.

Djarum4D reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will update the "Effective Date" at the top of this document and, where reasonably practicable, notify registered Players via email or an on-Platform notification.

Your continued use of the Platform following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to any revised Terms, you must cease using the Platform and may request Account closure via our support team.

We encourage all Players to review these Terms periodically to stay informed of any updates. The most current version of these Terms is always accessible athttps://djarum4d.cam/terms-conditions.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company holds its operating licence. Any dispute arising from or in connection with these Terms or your use of the Platform that cannot be resolved informally shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

Prior to initiating any formal legal proceedings, Players agree to first attempt resolution of disputes directly with the Company's customer support team. The Company commits to acknowledging complaints within 48 hours and providing a substantive response within 7 business days.

Malaysian players are reminded that online gambling regulation in Malaysia is governed by the Common Gaming Houses Act 1953 and related statutes. Players are solely responsible for understanding and complying with all applicable local laws relating to online gambling in Malaysia. Djarum4D does not provide legal advice, and nothing in these Terms constitutes legal advice to Players in Malaysia or any other jurisdiction.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our support team is available to assist you.

• Live Chat: Available 24/7 through the on-site chat widget. Average first response time is under 3 minutes.
• Email: [email protected] (plain text — not a clickable link). Please allow up to 24 hours for email responses.

When contacting us regarding a specific dispute or complaint, please include your registered Account username, the date and nature of the issue, and any relevant transaction reference numbers to enable us to assist you efficiently.